90 Lower Parliament Street
Nottingham NG1 1EH.  Find Us 
Tel: (0115)9881550 Fax: (0115)9881552
UK Free Phone: 08005053666
Sales: info@colessewingcentre.co.uk
Open Mon to Sat 9.15 to 5pm and the second Sunday in the month  9.30-4.30

Our shop and training facility is fully wheelchair accessible, with an easy access door, lift, and disabled access toilet.

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Welcome to our customer review page.

Your comments are always welcome as we are always striving to improve your experience in dealing with us. Please leave your comments both good and bad on our review page.

Thanks the staff at Coles Sewing Centre Nottingham.

2017

September

Recently attended a free software course - so glad I made the long journey as course very professional, informative and worthwhile. Wonderful fabrics too. My first visit to Nottingham and Coles but hope it's not my last visit.  Thank you Anna and staff for a lovely couple of days.   Lesley Robson LA14

July

Hi thank you so much for sending me this bulb, ordered Sunday, I was using it this afternoon (Tuesday), great to sew without a standard lamp by the side of my machine again, I will try you first for anything else that I need, thanks again Helen


My old Toyota sewing machine has just come back from a service and spruce-up from Coles. It's now running beautifully again and I'm delighted to be able to keep the old girl going for a bit longer! As I live out in Newark, it's great to discover Coles offers a pick-up and return service, and the service itself only took a week - fantastic custome service all round. If only I lived closer I would be a regular visitor to the shop. As it is, I'll pop in when next in Nottingham and meanwhile will keep an eye on future workshops you run - might just treat myself to one in the near future. Thanks very much for a pleasant and efficient service!
Sandra Reed  Winthorpe Nr Newark

MAY

Susanne Fletcher

Review

Just a quick thank you to you Rose and Neil for the most amazing customer service. Having bought a second hand Diamond Royal from Coles we found some problems with my embroidery unit update and by the time I finished the course everything had been sorted by your kind engineers. Where do you find a service like that nowadays . Fantastic

March

Review

I have just attended Liz Hanbury's class, Pictogram Quilt Block, what a really good day was had by all who was on this course, time went so quickly that no sooner had we started than it appeared to be  time to go home! A lot of hints and tips were passed on, Liz being a mine of information.

We also had an unexpected visit from two gentlemen from Husqvarna head office and Sweden who were interested in what we were making and which machines we owned. All in all it was a really good day with a lovely quilt block to take home to either make into a cushion or the start of a quilt!

Jackie Buckley  - Worcester 


2016
December


Hi,
 
I just wanted to thank you for my order which arrived today. A speedy, accurate process, which is in no way painful.  I say this, as at this time of year when delivery services are stretched, orders can take much longer, some are taking far too much longer and those people I refuse to use again.  But I am so pleased to say that will not be the case with your good-selves.  
 
I don't get out as much now due to disability issues, but I do hope that at some point in the New Year I will be able to visit your store, as I am positive I will need more items for my Topaz 30. 
 
Kind regards and my best wishes to you and your staff for Christmas and the New Year.
Julia Jones


Just a quick note to say thank you for my machine repair!
 
I had it serviced twice by two different local people who advertised themselves as Husqvarna specialists - and paid a lot more than you charged each time, only to be disappointed with the result, so good for Coles!


October 

hi neil just to let you know my machines arrived in spain today safe an sound and theyre going like a dream. thank you so much, not only for servicing and repairing my machines but also for storing them and packing them so well for dispatch, it really was above and beyond - thank you so much to you and your team. will defo recommend Coles and hopefully i'll get my other (yes ive got another 4) over for a service in the near future. thank again 

regards

susan x



September

Mrs J A Christian
  
Review
Wonderful courteous service. Restored my family Bernina to full working order. Cannot recommend more highly.
 

April

Hi Rose,
I just wanted to thank you for the  interesting Gold Thread day with Anja Townrow (I have seen some of her ideas in British P&Q magazine) showing us how to approach piecing. The way Anja demonstrated piecing showed us a totally different aspect to what we have been shown before. She certainly left us with a lot to think about! Well done for securing her to tutor the Gold Thread day! Thank you Anna for helping Anja on the day, your help was most appreciated.
 
Well worth the trip up from Worcester for.  J

Message via 192.com
A visitor to 192.com, Pauline , has just sent you the following message:
 

I emailed a query yesterday regarding a problem with the needle up/down button on my machine. I received an email from you this morning with the solution. Thank you so much for your prompt reply and in particular my thanks to Neil of the shop floor for his help. Excellent customer service. Pauline


review
Hi, I attended the new owners course for my Sapphire 930 yesterday.I was delighted with it. It was very well organised, i learned a lot and the pace was excellent. My questions were all answered, mostly without having to ask. This shop is full of very friendly and knowledgeable staff who go out of their way to help. My machine was carried in as I couldn't lift it and Neil did a small repair during our lunch break. It was good to use some of the accessories but no pressure to buy.

Ann Holohan


March
Rose and Neil,
I feel I must thank you for the really brilliant Diamond Weekend I have just attended. My thanks go to the tutors, staff on the shop floor and of course Lee who serviced my machines.
I would like to thank Anna for her patience on the software class (Sunday afternoon!), I usually use  the TruE embroidery software on an Apple Mac therefore I felt totally out of my comfort zone using a Windows computer with Premiere + software as this was alien to me (nothing was where I expected it to be, hope I haven't lost anything Neil!), but Bless her, Anna didn't get frustrated with me, even though I got frustrated with myself! Knowing what I will be able to achieve once I receive my TruE upgrade package I now can't wait for it to arrive.
I did feel it was a good idea to have the ladies who own an Epic in one area as we were able to help each other.
To finish I would like to say that the buffet was  the best I have had for awhile.
Many thanks to all at Coles for a brilliant weekend, and I am looking forward to next years!
Jackie 
January

Hi Rose and Neil, Just wanted to say thank you for the "away day" Epic course, I found it was a very full day and hopefully what I learnt  will be put into practise without me forgetting what we were shown. I was also reminded of hints and tips that I had been shown before but had forgotten about. I love my Epic even more than before now I can see what can be achieved with the numerous stitches included Oh and thank you Neil for making the coffees you make a lovely cup of coffee!
 
Have an Epic day.
Jackie Buckley




Thank you very much for the warm welcome and very quick service of my embroidery machine! Now I can enjoy my hobby  again.
Many thanks, Natasha.
 
We drove for 4 hours from N Cheshire, and after driving around and around Nottingham (completely lost!), we arrived at the shop and were immediately offered a warm drink & warm welcome.
Our machine and additional items were taken from us quickly and were passed to the engineers for attention. We were told it'd be a couple of hours; in fact it was less. This was a big surprise for us, as a previous 'sewing shop' we'd used were nowhere near as efficient, and welcoming, as Rose and Neil!
So now, back home, we can happily report that our Husqvarna machine is now working better than ever before, and Natasha is more than happy!!
In addition, the selection of items offered in Coles is very very good; from threads to materials and patterns to accessories.
Also, Natasha is planning to return sometime soon, to participate in one of the 'sewing courses' Coles offer. (Maybe quilting??)
 
All in all - Coles is a great shop, with great owners, and is a 'must visit' place to see, if your hobby is embroidery, and you're visiting Nottingham.
 
Many thanks again from Natasha & Bill.



2015
November 

Thank you for the speedy delivery of the bobbins/thread that I ordered; it is much appreciated.
 
Kind regards
 
Gill


October

message
I would just like to say thank you to Catherine for helping me through the purchase of the Topaz 40 yesterday. I felt at ease and under no pressure, and look forward to a new dimension and direction after 47 years!
Thank you once again. Carole
 

I just wanted to say thank you for your speedy delivery and excellent products, I shall certainly order from you again in the future.
Best regards
david

September

Janet Hoskins

What great service, first of all a call to help me, even though I live in Scotland and bought my machine elsewhere, but spools ordered yesterday afternoon have just arrived here, north of Aberdeen!
9.40am. Many thanks.
 
Janet

August

Linda Rundle 

Excellent service . A quick response to my query and delivery the very next day. Thank you.
 
Glenys & John Newton

My husband and I came to Festival of Quilts at the NEC on Sunday 9th August 2015 with the intention of buying an overlocker.  We did in the end from yourselves.  Your staff are so friendly and nice especially Sandra that sold it to us along with Rose and another lady from Husqvarna HO.  We were so impressed with everything that I have rung up this morning and brought myself the Topaz 40.  Thank you everyone for all your help.

May

Name
Lynne Allenby
  
review
If you want value for money, very helpful friendly service, with nothing that is too much trouble, top quality products at very reasonable prices then this is the place to be. Every member of staff we have delt with is lovely. Either shopping on line, by phone, or going to the store, you'll not be disappointed. Thank you very much everyone.
 

name
Jean & John Hewitt
 
message
Hi Neil
 
Many thanks for helping us out with Jeanette's broken buttons.  We saw her at the weekend and she says her machine is going better than ever.
 

Hi Neil 
Thanks for organising having my sewing machine serviced - I am pleased with the result. 
What a great shop you have and the person who served me was absolutely brilliant - I had a train to catch or I would have been tempted to spend a lot more money! 
It's a great pity you don't have a store in Manchester. 
Chris

April
Hi,
I would just like to thank Rose for a super twin needle course yesterday.
I am so impressed with what can be achieved with a twin needle. I would recommend this course to anyone who has not explored what can be done with a twin needle.Excellent.   Enid Isherwood
 
March

review
Designer weekend.
 
Thank you to everyone who was involved in making the Designer weekend run so smoothly. A weekend packed with lots of interesting ideas / projects for us to bring home and plenty of ideas to try. Looking forward to receiving Jamie's notes for the Mac from his software class.
 An excellent buffet was provided, all in all a very full, informative, 3 day ( including Jamie's Friday) weekend.
 
Thank you to the tutors from both home and Sweden for being so lovely, and finally thank you to Rose Neil and all of  their team.
 
Happy sewing
Jackie Buckley
 


Thank you all so much for a brilliant Diamond weekend. Really enjoyed myself and learnt so much. Food was fabulous too! Here's to the next one. Val Landon
 


2014
December

I would just like to say thank you for a really great service you have given me and my wife on my recent purchase, thank you again have a great new year.
                       Ron Purdy

Hi Neil,
The parcel arrived this morning . I am delighted with the speed of delivery and the contents Kind regards Jessie

November

Help over the phone

Hi,
Could someone please pass my heartfelt thanks to the very kind & patient lady who talked me through updating Enid's Ruby DeLuxe earlier this afternoon.
The machine's updated, the metal hoop now appears in My Hoops, & happiness reigns!!!
Many, Many, Thanks.
Bill Isherwood.


October

Delivery

Neil,
Thank you for dispatching my order so promptly. It arrived in the post this morning.  Excellent service!
Regards,
Julie

Service
I travel for over 3 hours to have my Embroidery machine serviced at Coles having bought all machines there. There is no better place to get all your sewing and embroidery requirements. Full of inspiration and a cup of coffee when I arrive Neil and Rose offer the very best for all their customers.
 Hazel Tunbridge Hampshire 

July
Extension Table for E20

Hurrah, hurrah and hoooooooooooraaaaaah. It's arrived. Picked it up about 1/2 hour ago and set it up. It looks great and fits  perfectly. I'll be sewing within the hour, bigger and better projects (well I don't know about better!!!).
 
Thank you so much for your help and patience. Dee Flanagan said what a nice man you were and people came from all parts of UK because of your genuine dealings with them. What a coincidence is that- I'm taking patchwork/quilting classes from Dee, she said she worked for HQV in Nottingham before coming to Spain, and here I am thanking you! Now that is a small world.
 
Again, thank you so much for all your help in getting this extension table to my finca. Please give my thanks to UPS as well.
Jean Dudley - Spain

Re purchase of Designer Diamond Royale
What can I say, you are all brilliant as usual. Nothing too much trouble.
Well worth the 5 hour drive each way. Karel
 

April
 I make costumes for a local theatre group. This week was the deadline for costumes to be ready for final dress rehearsal. The power lead from my Husqvana stopped working!!i ordered a replacement from Coles, explained my predicament, Not only was my e mail replied to at 10 pm that evening, The replacement lead arrived in less than 48 hours. Wonderful .I cannot thank you enough! Maureen Liggins

March

Mail Order

Dear Neil and Helen,
 
Thank you for keeping me up to date on this order.  The service you provide is impressive, couldn’t believe how quickly the zipper foot arrived. 
 
Many thanks and I won’t hesitate to use your website again and recommend you to friends. 
 
Regards
Jill Dickson.  



Re Diamond & Ruby Weekend 1st & 2nd March

Well what can I say,thank you doesn't seem enough. The classes were brilliant, I believe I might have cracked design positioning at last, great food, and fantastic company. To top it all off, I was overwhelmed when I won the prize draw. Thank you. Please can you pass on my thanks to all your staff for making it such a special weekend. Liz Eastman 

January

For your info - delivery received very happy have bookmarked your web page.  Thanks for speedy delivery and great communication.  Sheena


Dear Coles
 
I just had to write to thank you for such a fantastic service!! I was searching the internet for parts for my sewing machine yesterday and found your site, I made a telephone call and your very helpful staff told me exactly the part I required and low and behold it has arrived with me today!
Thank you so much - excellent service and I will certainly recommend.
 
Kind regards
 
M Rees
 


2013

December


Hi Neil,
 
Tried to contact you by email at the weekend without success.
 
I received the Machine on Friday afternoon and I am thrilled to bits with it.  I spent all Friday evening reading the Manual - and drooling over all the things I will be able to achieve! (hopefully)
 
Thank you so much for the prompt and very efficient sale.  You are truly second to none!
 
May I take this opportunity to wish you, Rosemary and all the staff at Coles Sewing Centre a very Merry Christmas and a Happy and Prosperous New Year.
 
Yours sincerely,
 
 
Julie Whiting.
 
October

Thank you for such excellent service - this was received first thing this morning.  The Bobbins were out of stock but
you made me aware of this and I am  more than happy to wait.
 
Many thanks.
 
Janice


September 

," I ordered on the thursday evening on line, and my items were delivered on the saturday morning at 8.15a.m. Of all the sites i have ordered from, yours is the best for speedy delivery."
Kind regards Patricia Grove.


I had a problem with a machine which hadn't originally been purchased from this shop. I phoned up to enquire whether Coles could help out and the company have treated me with the best customer service I have experienced for a long time; with every phone call I made or email I sent, every member of staff has been helpful and polite. I rely heavily on on-line retail as I live in the Shetland Islands and dealing with companies from a distance can sometimes be a gamble, but Coles have proven themselves to be one of the best for customer care and service. Thank you! 

Melanie Poleson.


 April 2013

I live in Suffolk and found this website online. I submitted a query about a bobbin case for my Viking 6690. I received an email first thing the following day. When I rang the shop, the lady who answered the phone was so helpful, and the bobbin case came the next morning. I am so happy, and it all adds up to a first class service. I will be back again. Thank you!! "

Good Morning
Just wantd to say how much I enjoyed visiting your studio over the weekend, I felt the friendly atmosphere as soon as I walked through the door. The staff were more than helpful and very happy to show me everyting I enquired about.
Liz was absolutley wonderful showing us how to work our way around the 5D software, her friendly approach and her complete knowledge of the system was a delight and has sparked of new enthusasim in me. I can't wait to try all the exercises again.
Thank you, I just wish that you were nearer.
Gillian Nash

March 2013

hi Rose

 thanks so much both, for hosting a great weekend as always.
and please pass on my grateful thanks again to the other tutors - and Coles sewing cetre staff (and the catering company!) it really was brilliant.

 its great seeing everyone again and catching up..and just being able to forget about other things and concentrate on the workshops.
and its always nice to finish a class and actually produce something in it the time -

 I really did enjoy all the workshops  and nice to have a chance to try to get to grips with 5D stitch editor + and Rose, having found all those stitch combinations in those U menus from last time  - I might even start to use them..!
 I  loved the show and tell sessions as well - as we can all learn from each other too..

looking forward  to saying hello to everyone on the Husqvarna stand at the NEC shortly  - can't believe its only a couple of weeks away..

 and am off to try my chance at the quiz answer. now

very  best wishes both and thanks again to everyone.
 Jan
 
Hi Rose and Neil
 
 I just wanted to send you a short note to say how much I enjoyed this weekend, it was brilliantly organised, the workshops were fabulous, in short it was fantastic, I loved every minute and am already looking forward to next year!
 
 I also mustn't forget to say what a credit your staff are to you both - happy, smiling, nothing too much trouble they are always willing and happy to help.  Thank you all.
 
 Andrea
 
February 2013
 
This is my first time in my life that I am  experiencing the wonderful world of sewing, and Coles Sewing Centre is part of it. Made an order online and received it well packed and also a very quick delivery.  Neil and Sandra are always very helpful. Thank you Coles Centre team, I am definitely placing another order soon. I am a very happy customer :) Regards from New Zealand, Juliana
 
Just wanted to say Thank You Helen and Rose for the Gold Thread Day,it was a wonderful day and lunch. Watching Helen demonstrate made me realise that I had forgotten various functions that my Topaz could do whilst in the sewing mode-I nearly always use it for embroidery! So for me it was a very worthwhile and sociable event, PLUS we went home with a finished article,that has to be a bonus!

Well done Neil for arranging the first True Embroidery Software day for Mac users as soon as you did,it was much appreciated.  - Jackie Buckley
 
January 23rd 2013
 
Just attended the TruE embroidery quarterly club .Love the TruE embroidery software for Mac users.
 Thanks Neil and Jamie for an excellent morning, most enlightening, looking forward to the next session.
 
 Jackie Buckley
 
January 2013
 
Hi, 
my wife urgently required two replacement accessories for her Husquvarna 230 electronic sewing machine.  We tried our local dealer in Norwich who declined to help stating that they had great difficulty in getting parts, having contacted the main U.K. centre we were told that they didn't deal with the public and suggested we contacted you.
 
My wife rang last week and spoke to a very pleasant and helpful young lady.  The result was that we received a phone call detailing all the prices and took an order over the phone.  We received the parts within a couple of days.
 
The purpose of this email is to say how grateful we are for an extremely efficient, courteous and  pleasant service, your company is a credit to the Husqvarna dealership.
 
Thank you for all your help.
 Kind regards
 Andy Broad
 
2012
 
November 2012
 
Dear Rose & Neil

I was sorry not to meet you this weekend but felt I must write and say how much I have enjoyed my first visit to the studio. It was wonderful to be able to peruse all the accessories and fabulous fabrics. The course with Liz was great - I now have so much more understanding of the 5D software and the confidence to 'play'! Thank you!
 
However, a huge thank must also go to Helen and Pam who made me feel so welcome and helped me spend so much!!

 I look forward to meeting you on my next trip!

 Kind regards
 Beverly
 
June 2012
 
Subject: Designer Diamond course
 
Dear Rosemary
 Just a note to thank you very much for the excellent 2-day
 introductory workshop on the Designer Diamond. It is even more of a
 pleasure to use now! Everything was useful but I especially appreciate
 using all the inbuilt information in the machine - so much quicker
 than using the handbook all the time. Also chuffed to bits with the
 design positioning tools - you made it all so simple. Just off to
 dissolve the water soluble on my fringe experiment......
 Many thanks
 Look forward to browsing your stand at the NEC Quilt Show in August. Also looking forward to news about Apple Mac software. Regards, Susan Parker.
 
May 2012
 
Sewfest Weekend
 
Thank you so much for the brilliant weekend.  Really, really enjoyed it.  It must have taken some organising but it all went off like clockwork.  It must have been like swans, all smooth on top and paddling like mad underneath.  Well done to all, everyone I spoke to had a really good time.
 
Ann Cheesbrough
 
March 2012
 
Subject: Thanks for Diamond Weekend
 
Hello all,
 
Just a quick note to thank you all so much for the brilliant weekend.  I am now fully inspired, reinvigorated and determined to get back to sewing more and get less bogged down with other things!  Here's hoping.
 
It was also great to be able to interact with the team of Sweden.  Weren't they nice?  Food was great too but I ate too much cake!
 
Thanks again, see you all very soon, Sally Kitchener xx
 
                                                                                                                    
 
Dear Rose and Neil
 
Thank you so much for a wonderful weekend.  It was so well organised.  It must have taken a lot of hard work and planning but it all paid off and went brilliantly.  Loved every minute.
 
Best Regards
 Anne
 
                                                                                                                                               
 
Hi Rose,
 
I just wanted to say thank you very much for a fantastic and very enjoyable weekend. Your organisation was superb and you must have worked so hard to get it all set up. I enjoyed every minute, thank you again!!
 
I left a voicemail on the shop telephone to say I left my blue coat on the coat hook upstairs. If it is still there will you please keepit aside for me? Also a little black umbrella that I left by the front door....thank you!!
 
I'll be there again end of March for Liz's class.
 
Regards
 
Lizell
 
                                                                                                                                               
 
I just wanted to say a very big thank you to Neil for all your kind help and advice whilst we were negotiating the sale of this special machine. The machine is in very good condition and runs beautifully. Your communication and service throughout the transaction was excellent. I am just 'over the moon' delighted because I have wanted this machine for years as you know, and you have made this possible for me. It has been a pleasure doing business with you and your company.
 
With thanks and best regards, Jean.
 
2011
 
October 2011
 
From Yahoo group via Chris Parnell
 
I have just ordered a Designer Diamond Deluxe this week from Coles Sewing Centre in Nottingham (new name for Husqvarna Studio).
 
Having a wonderful dealer helped me so much as Helen answered all my questions and doubts during many telephone calls. I am going to do the 2 day course they offer for free later. It is almost 200 miles to the shop, but they are well known to be the best in England.
November 2010
 
                                                                                                                                                 
 
Hello Neil,
 
 I was sorry not to be able to speak to you yesterday to thank you personally for your very prompt help in fixing the Huskylock 936 I have just purchased from your store. The replacing of the broken front cover went well and the machine is now working perfectly.
 
 I look forward to many years of sewing with the overlocker, also with the Designer SE/LE I purchased from you over a year ago which has always functioned superbly in every way.
 
 With kind regards,
 
 Patricia Mallett
 
September 2011
 
Thank you COLES SEWING CENTRE LTD for the fast service given to my order. I placed an order on Sunday (25th Sept) in the afternoon and I received a well packaged parcel this morning (27th Sept) first post (8:30am).
 
The name may have changed from Husqvarna Nottingham to Coles Sewing Centre but the standard of service has certainly not changed.
 
Thank you - Jackie (Gold Thread member)
 
May 2011
 
Thank you to everyone at Husqvarna Studio Nottingham.
 
 These people are kindness itself.  Very helpful, friendly,paitent (which
 they need to be with me!!).. and with a wealth of knowledge they are
 willing to share with everyone.  I'm sure if they don't have the answer
 to a question, then there isn't an answer to it!!. Even though I live so
 far away, I can order in confidence knowing that everything will be
 perfect.
 
 Thank you again....Lynne
 
April 2011
 
Neil,
 
I am impressed. What amazing service you provide. Very professional and supportive every step of the way. You and your company are a great representative for Husqvarna sewing machines.
 
Sincerely
 
Sally Gilmore
 
 
Dec 2010
 
I recently purchased a Husqvarna Viking Designer 1 (secondhand), and would just like to express my thanks to Neil for changing the floppy disk model to a USB version. Your update is very much appreciated. Also for supplying the CD - 4D Disk Manager
 
The staff I have spoken to on the telephone and at the shop were very customer orientated and extremely helpful.
 
I look forward to using the machine, when I have mastered it, which I am sure will take some time.
 
With the staff at your shop, it is no wonder that you highly spoken of.
 
Once again many thanks and I wish you all a very happy and healthy New Year.
 
Ruth Brereton