90 Lower Parliament Street
Nottingham NG1 1EH.  Find Us 
Tel: (0115)9881550 Fax: (0115)9881552
UK Free Phone: 08005053666
Sales: info@colessewingcentre.co.uk
Open Mon to Sat 9.15 to 5pm and the second Sunday in the month  9.30-4.30

Our shop and training facility is fully wheelchair accessible, with an easy access door, lift, and disabled access toilet.

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Online dispute resolution platform. If you have a problem with goods or services you have had from us, and cannot get satisfactory resolution by talking with us you can use the European Online Dispute Resolution Platform to assist in resolving it . Please click here for more details .
Please note, it is a legal requirement for us to have this on our site, but we would always hope to resolve any issues for you, so please contact us  first if you have an issue.

 

Our Terms and Conditions

Your legal rights: When you buy goods from a business, in law you have a number of rights as a consumer. These include the right to claim a refund, replacement, repair and/or compensation where the goods are faulty or misdescribed.   Please see our guidelines below, which is our interpretation of the current law, but certainly does not replace it. We will always do or best to give you a good customer experience, so if you have a problem please do not hesitate to contact us by phone, email or letter. Details  are on our contact page

Price
The price for any product shown on the site is an invitation to treat, until you place an order, and the order is accepted by us.

Contract
Making a contract with us

When you place an order with us, you are making an offer to buy goods.  We will send you an e-mail to confirm that we have received your order. Payment is taken immediatley through the payment gateway whether or not we have the goods in stock. We will notify you if the goods are out of stock.

In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this.  You will not receive an e-mail confirming acceptance of your order, and there will be no contract between us.

Electrical Items

All electrical items are supplied for the UK market at 220-240volts 50 Cycles.
If you are buying from outside the EU, please ensure compatibility with the electrical supply of your country before ordering.

Payment
We accept cheque, MasterCard, Visa and American Express credit cards, and Delta and Switch debit cards. Solo and Electron Cards are prohibited by the Card Issuers for Distance Selling. All card payments through this site, are via Sagepay a secure gateway, and you card details are never revealed to us. Your card payment will be processed at the time of ordering. VAT is included in all our prices. Our internet payment method is secure, however if you are nervous about paying over the Internet, you may fax your order to us on +44 (0) 115 9881552 +44 (0) 115 9881552 , or use our free phone no (UK only) 0808 108 5959. We would recommend our secure payment gateway as the most secure method, followed by Paypal.          

 Delivery

Please allow up to 28 days for delivery, though it is our intention to have them with you as soon as they are available. Goods are sent by 1st class post (UK orders), or courier. Goods for delivery outside the UK are sent by Airmail Small Packet. Delivery charges if applicable are notified to you at time of quotation. Many overseas countries apply duty to goods being imported. We have no control over this. If you are in any doubt contact your local Customs office.If the goods are not in stock at the time of receiving your order we will contact you with an expected delivery date, by email or phone. Payment is taken for out of stock items, automatically by the secure bank server. If you prefer to cancel an out of stock item, and pay for it when it is in stock, then please email info@colessewingcentre.co.uk., and we will refund the out of stock amount back to your credit or debit card.

Returns Policy
You can cancel your contract at any time up to 14 working days after the day of delivery.  To do this, please e-mail us or write to us. * Design disks are not covered if the packaging seal is broken.

You do not have to give any reason for cancellation.  However, a brief explanation will help us to improve the service we offer to customers in the future.

If you cancel, you must return the goods to us at your own expense.  You must ensure that the goods are packaged adequately to protect against damage, and are complete as when they were sent to you.

This cancellation policy does not affect your legal rights — for example, if goods are faulty or misdescribed.
Your payment card will be credited with the cost of the goods, but not the cost of shipping. For your protection we recommend that you use a recorded delivery service. Overseas customers MUST mark the customs declaration "returned goods - unsuitable" Failure to do this may result in the package attracting a customs charge, which will not be refunded.

In the unlikely event that the goods we supply are faulty we will pay for the cost of returning them if a fault is reported up to one month after purchase, (after which the buyer is responsible for return shipping). If the goods are genuinely faulty then we will offer a  a new replacement item, or full refund for items returned within one month, after which we offer a repair or replacement item. This does not affect your statutory rights, and we will of course look at each case on an individual basis. We are a small businees and a good customer experience is very important to us.

To notify us our your intention to return goods please click on the meail link below.
info@colessewingcentre.co.uk

*Goods should be returned to; Coles Sewing Centre Ltd, 90 Lower Parliament Street Nottingham NG1 1EH. Tel: 0115 9881550 , Fax 0115 9881552, quoting the order number.

Prices

All prices are correct, but are subject to alteration without warning. The price shown at the time of ordering will be the price charged to your payment card.

Taxes
All prices are inclusive of Value Added Tax, where applicable and in UK Pounds stirling. Vat is charged on all orders from the European Union.  Any orders from outside the European Union will have the VAT removed.  

Complaints
In the unlikely event you should have a complaint please e-mail: neil@colessewingcentre.co.uk.

Alternatively please write to us or telephone using the details given above.

All complaints will be handled in a fair and professional manner. View our Privacy Policy

Copyright
Use of materials on this web site, including reproduction, modification or re-publication, without the prior written consent of Husqvarna Studio Nottingham is strictly prohibited.

Law and Jurisdiction
English Law governs the purchase of any goods from this site. By accepting our terms and conditions you are submitting the contract to the jurisdiction of the English Courts.

Our terms and conditions comply with the Distance Selling Regulations (Oct. 2000)