Your service/repair guarantee

All work carried out by our engineers is guaranteed for 3 months, while replacement parts have a 12 month guarantee. This guarantee only covers the parts and work done for the service or the fault that was under repair. It does not cover: any issue unrelated to the original service/repair, any part not replaced during the service/repair, wear and tear parts, user error, mishandling of the machine. Please see below for examples of wear and tear parts.

If you believe that a part or accessory is missing or that your machine has been damaged, this must be reported to us within 48 hours of receipt of your machine. You can contact us by email on or by telephone on (0115) 9881550.

Wear and tear parts include:

  • Needle clamp
  • Needle threader
  • Bobbin case
  • Stitch plate
  • Transformer
  • Motor
  • Motor damper
  • Motor belt
  • Belt stretcher
  • Knives
  • Looper
  • Bulb
  • Tension parts
  • Any other item that is subject to normal wear and tear


The steps below will help to keep your machine in good working order:

Replace your needle

It’s easy to overlook, but your needle is the part of the machine that does all the heavy lifting. It will become dull over time so make sure to replace it regularly with a new, good quality needle that is appropriate for the fabric and thread you are using – universal needles are not always best! We recommend Schmetz needles.

Use good quality threads

It can end up a false economy to use cheap threads. We recommend Gutermann, Madeira and Mettler threads as these produce less fluff and are less likely to shred or snap. Like needles, make sure you use the right thread for the project you are working on. Don’t forget to match your needle to your thread – if you aren’t sure which needle is best for your thread then have a look at the description of the thread on our website, as this gives the recommended needle type and size.

Use approved accessories

If you have a Husqvarna Viking machine then it’s best to use Husqvarna Viking accessories. Not all accessories are compatible with all machine models so make sure the accessory you have chosen is suitable for your make and model. If you’re not sure whether a Husqvarna Viking accessory is suitable for your machine then just drop us an email and we will be able to help. There are so many accessories that can make sewing a breeze so check out the Accessories Catalogue to see what’s available – this also has handy information about compatibility.

Clean out debris

Debris can build up inside your machine over time so it’s a good idea to regularly remove broken threads and lint from around bobbin area. Some fabrics (e.g. velvet, towelling) create more lint than others so keep an eye on fluff buildup if you are sewing or embroidering on these. You can also refer to your user guide to find out how to clean out dust and lint as well as oil your machine (if necessary) to keep it running smoothly.

Check your threading technique

Even the most experienced stitcher can make a mistake in threading their machine, from wrapping it in the wrong direction to missing the tension disks. A mis-threaded machine can create all manner of problems, so checking your threading is always a good first step if your machine isn’t working as it should – you can refer to the guide in your user manual. Overlockers can be complicated to thread (except the amazing air-threading Amber Air S|400 and S|600) but Husqvarna Viking have added comprehensive threading guides to their YouTube channel for the S15, S21 and S25.


Having problems? Refer to the troubleshooting guide in the back of your manual – this is an excellent first port of call and can help to resolve a number of issues. If you’re still having trouble then drop us an email or give us a call!