mySewnet™ logoFrequently Asked Questions

 

How many computers can I activate my software on?

Two. If you are trying to install a third one you'll be asked to deactivate on of the other two.

 

How often does the software need to connect to verify the subscription?

Every 30 days.

We do recommend that you stay connected to the Internet as often as possible to take advantage of live content such as mySewnet™ Library and Blog, mySewnet™ Cloud and automatic updates to mySewnet™ Embroidery Software.

If you haven't been online by the end of 30 days, mySewnet™ Embroidery Software will start up in "Basic" mode. Don't worry, as soon as you go back online, it will revert back to your subscription level.

You will also need to be online:

  • When creating a mySewnet™ Account.
  • When signing up for a subscription or redeeming a code from a promotion or bought at a dealer.
  • When downloading the mySewnet™ Embroidery Software, installing and activating it (this is for both the box and subscription).
  • When installing and activating mySewnet™ Embroidery Software purchased through a retailer (the "boxed" version)
  • When you start mySewnet™ Embroidery Software for the first time.

 

Do I need a mySewnet™ Account to use mySewnet™ Embroidery Software?

Yes, for both the mySewnet™ Silver and Platinum Subscription or if you purchased mySewnet™ Embroidery Software in a retailer (the "boxed" version), you will need a mySewnet™ Account. You can create one for free on mysewnet.com.

 

Do I get updates to mySewnet™ Embroidery Software?

Yes, with a mySewnet™ Silver or Platinum Subscription you will always have the latest version. We'll keep adding exciting new features as soon as we have them ready.

 

Can I share my mySewnet™ Account with a friend so both of us can use the mySewnet™ Embroidery Software?

No. Your mySewnet™ Account and Subscription is personal.

If you share your login credentials with a friend they will have access to your personal information and can purchase products without your consent. Much like a bankcard PIN number, we strongly recommend keeping your mySewnet™ sign-in information secure and not sharing that information with anyone.

 

If I have purchased a 12-month mySewnet™ Subscription from a dealer, does it automatically renew with a credit card on file or do I have to renew it manually?

At the end of the purchased 12-month period, it will convert to a regular month-to-month Subscription at the same level you originally purchased and at the standard Subscription rate. The Subscription will auto-renew every month thereafter like any other mySewnet™ Subscription. Renew through Coles Sewing Centre to take advantage of our amazing value offer of 12 months for the price of 10.

 

Is my machine compatible?

mySewnet™ Subscriptions, including mySewnet™ Embroidery Software, can be used with most embroidery machines in the market.

mySewnet™ Embroidery Software can save design files into these formats:

File Format

Machine Brands typically used

 

 

.vp4

HUSQVARNA® VIKING® and PFAFF®

 

 

.vp3

HUSQVARNA® VIKING® and PFAFF®

 

 

.vip

HUSQVARNA® VIKING® and PFAFF®

 

 

.shv

HUSQVARNA® VIKING®

 

 

.pcs

PFAFF®

 

 

.xxx

SINGER®

 

 

.sew

Janome

 

 

.pes (.pes version 2 - 11)

Brother, Baby Lock and Bernina

 

 

.pec

Brother, Baby Lock and Bernina

 

 

.jef

Janome

 

 

.hus

HUSQVARNA® VIKING®

 

 

.exp

Melco

 

 

.dst

Tajima

 

 

.10*

Toyota

 

 

 

Is my machine mySewnet™ connected?

mySewnet™ Library, mySewnet™ Cloud transfer, automatic machine update and some other functionalities require a mySewnet™-connected machine.

Current mySewnet™-connected machines:

Designer Epic™

HUSQVARNA® VIKING®

 

 

Designer Epic™ 2

HUSQVARNA® VIKING®

 

 

Designer Ruby™ 90

HUSQVARNA® VIKING®

 

 

Designer Brilliance™ 80

HUSQVARNA® VIKING®

 

 

Designer Sapphire™ 85

HUSQVARNA® VIKING®

 

 

creative icon™

PFAFF®

 

 

performance icon™

PFAFF®

 

 

 

I got an update notification in mySewnet software, what should I do?

Go to download.mysewnet.com to download and install the update.

 

My computer crashed and I bought a new one. How do I remove the registration of my crashed computer.

Contact Software Support and they will help you remove the registration from that computer.

 

Where do I find the reference guides?

Go to download.mysewnet.com you will find them under Help & Guides.

 

How do I get embroidery Designs from mySewnet Library to the Software?

When you find a design you want to use in mySewnet Library, you can just click on the paper plane icon and choose to send it to your connected computer. This will open up your mySewnet Software. If you want to combine several designs in the Software, the easiest way is to save them to your cloud account and acess them from there.

 

I can't see the embroidery designs in my folder, only icons. What do I do?

Make sure you downloaded and installed the Explorer plug-in on your computer. You will find it on the download page https://download.mysewnet.com/en/

 

How do I change my address?

Go to account.mysewnet.com There you will find the option to change your personal info.

 

How do I register my machine (s) - what is necessary?

You will need the machine serial number, brand and model. The date of purchase, dealer and region. Register here https://account.mysewnet.com/MyMachines/Register

 

Why can I only have 2 computers activated?

There are two licenses included in your purchase. If you are trying to install a third one you'll be asked to deactivate one of the other two. This is regardless if you are subscribing or bought a box

 

Do I need a mySewnet account to use the software?

Yes, for both the Subscription and the box you need a mySewnet account. You can create one for free on mysewnet.com

 

Do I get updates to my software?

Yes, with a subscription you are always on the latest version and we'll keep adding new features as soon as we have them ready. The boxed software includes bug fixes.