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Tuesday 21st November 2023
"Thank you for my order Neil, excellent service, arrived just now and machine works perfectly now! So grateful for your help and xcellent service! ⭐⭐⭐⭐⭐" Lesley
5th October 2023
"Friendly, informative, effecient and fast. What more can I say. A few other companies could take lessons in customer service from this one. Thank you." Richard
26th September 2023
"Hi there, Just to say thank you for a lovely Epic weekend. I learnt so much and want to say a big thank you to everyone involved in planning and preparing the weekend. To Rose and Neil; Anna and Jamie and Debs in the shop looking after our orders. An awful lot of hard work goes into these things and I very much appreciated you all. It was lovely also to meet Stena and Josephine. The engineering and thought that goes into the planning of these beautiful machines is incredible. It was privilege to meet some of the folk involved in this. Thank you again with best wishes" Liney
24th August 2023
"Thanks for the class today Anna I really enjoyed it and picked up lots of useful tips, which has given me a lot more confidence regarding the software. Thank you also for sending the notes for both PC and Mac, very much appreciated." Sue
24th August 2023
"Thank you for your session on Word Sculpt this morning. Beautifully prepared and presented as always. I'll be interested in any other Zoom sessions in the future." Valerie
29th June 2023
"Just wanted to say ''thank you so much '' for the speedy and efficient service you gave , when servicing my ''Opal'' recently. It only took 12 days from Scilly to you and back again. Outstanding." Dave
26th April 2023
11th March 2023
"My new machine arrived safely and on time. Thank you and your staff for the prompt and efficient service I received. What a treat to deal with real people! I shall certainly use you again and recommend you to friends." Judith T
2nd March 2023
From Trustpilot: "Best in class for Husqvarna Viking sales and service… If you are looking to buy a sewing machine new or used then you can absolutely trust this company to treat you fairly and honestly. I’ve found their customer service the best I’ve ever experienced and their expertise is excellent. They especially excel with Husqvarna Viking machines. Thank you Neil and your team I couldn’t have asked for more." Anonymous customer
14th January 2023
"Thank you so much for telephoning me regarding the problem with my Ruby Royale, it was so very kind of the young lady to phone and talk me through how to sort it out. I have only ever received the finest service from you and only wish I lived nearer to be able to call in to your shop. Many thanks once again." Diane
9th January 2023
"Ordered a rolled hem foot online for a Husqvarna. It arrived super quick and I can’t fault the service. Thank you" Sharon
14th December 2022
"Thank-you to all who made my trip to Nottingham so successful yesterday. We travelled up from Northamptonshire to leave my sewing machine for a Service and a general overhaul. I did not expect to be returning home with it after just a couple of hours! Your friendly and professional service made my day (and my Christmas, as I can now get going on a project that I have been neglecting). Thanks to all the team ! Happy Christmas and a Very Prosperous New Year. Best wishes to you all" Andrea
11th November 2022
"Hello, I just wanted to thank you for the quick repair my Epic required, it was nothing major, just a minor problem, but the treatment I and my machine received did not show this. This is why I travel from Worcester to Coles as I know that no matter what, we are valued. Thank you," Jackie
13th May 2022
"Hi. I received my epic bobbins today. Just wanted to say thank you for your great service Really am impressed with the fast service. Will buy again." Cathy
28th April 2022
"Hello Coles Sewing Centre. I want to say a big thank you for this post – I have, for the first time ever, traced out a pattern using paper I ‘inherited’ from my Mum years ago. What a revelation. I had always considered it a waste of time.. but no it wasn’t. Brilliant. Thank you .
Can I also say a huge thank you to Anna, via this email, as she was a wonderful help over the phone, yet again, in enabling me to find cyrillic in the software. Oh boy! what a task. A friend is to be hosting some Ukrainians, and I though I would make quick quilts, but they are arriving very quickly – so pillowcases, I thought would be easier and quicker. But I couldn’t work out how to do their names because of the lettering. Anna came to the rescue.
This is not the only time I have used your telephone ‘help line’… it is so wonderful to know it is there. Thanks again for ‘being there'. All best wishes" Joy
28th March 2022
"I couldn't have been happier with my purchase and for supporting such a wonderful store. I first found Coles Sewing center when I was looking into buying my ever first sewing machine approximately 5 years ago. Being new to sewing and having a lot of questions I recall them being able to answer all of them and point me in the right direction. Fast forward to today I want to say how amazed I am with the team they have created. I needed to buy a couple of bits and bots for my Husqvarna machine and they were up to the challenge! They answered all my questions via phone, helped me out via email when I was unable to place the order on line, and managed to dispatch my order in time for today's delivery. The people who represent Coles are knowledgeable, polite and extremely helpful. A team any small business would be proud to have in their corner. Thank you again for all your help today, Kind Regards," Thedi
19th March 2022
"Hello Neil and the service team. It was that time of year again, service time, I would like to thank you for servicing my Epic, HClass 100 and my Overlocker (my overlocker hadn’t been serviced since before lockdown)! All three in a day! My machines and I thank you, I wouldn’t use my overlocker as I was concerned that It had missed its service and know how much damage can be caused, it is now running smoothly. Thank you, I much appreciate the service given from booking my machines in to drop off and collection. Thank you," Jackie
19th August 2021
"5* service without a doubt. Thank you so much for your exemplary after sales customer service. Having a few issues with a new machine, I emailed you. Neil kept in contact with various suggestions, then asked me to return the machine for a replacement at no extra cost. I couldn’t have expected any more." Lynette
14th July 2021
"Just to say thankyou to all for the prompt and excellent service you have given in the repair and service of my Topaz40. I will be happy to recommend you to others in my sewing circle should they need or require a service or repair in the future.
Many thanks again,( can't tell you how excited I was to get it back today)."
13th July 2021
"I would like to say a big thank you for your help and excellent service, my machine was picked up on Monday and returned Friday. Thank you everybody is always helpful. Stay safe all of you." Sandy
7th July 2021
"Thank you for once again Coles for your superb customer service, my machine was picked up, repaired, serviced and returned in only a couple of days, and seamlessly organised, I highly recommend Coles and their staff for their friendly, professional, and knowledgeable approach." Alice
"Good Morning Rose and your team. Having booked a service for my Epic and H Class machines I was starting to feel apprehensive as we hadn't been out since the beginning of March 2020! Travelling up the motorway I was wondering if booking the service had been a good idea, we felt like big brother was watching us! Well I can confirm that Covid safety is paramount at Coles, I felt totally safe, ok it is a little different than normal but their system works. My machines and I thank your service team for getting the services turned around in a day as travelling up from Worcester I really didn't want to make the journey back to collect them. Stay safe stay well and Thank You." Jackie
Having had a sneak preview of the new binding foot on the Epic weekend, I was not sure about having one. My husband brought me up to Coles from Worcester to have a "proper" look at one. I made arrangements with Anna to try one out. Anna has the ability to explain how to use the accessories in simple terminology, and after having a try I did buy one. Wow what a time saver! Having tried it out on pot stands first I did eventually bind a quilt.I would like to pass on a couple of hints for anyone thinking of buying one:- 1. make sure your bobbin is full! 2. Starch your binding, it helps 3. Place the back pin from the top of the corner to the start of the straight bit making sure that you "catch" the start of the straight. On the way home my husband said " Anna certainly knows about Husqvarna products. Thank you Anna, I am pleased with my foot and it won't be put in a box and not used!!
Neil came to my home and fixed my lockstitch and overlocker. fantastric job. im so happy he was able to fix them both. thank you Neil Sammy Williams
I just wanted to say a huge thank you to the lovely lady that helped me with the correct threading of my Huskylock overlocker today. You took the time to show me how to thread it correctly and made sure I was happy and able to thread it on my own. My husband and I talked about the lessons in customer service so many other businesses could learn from you all. Many many thanks. Catherine Walker
Dear Coles Sewing Centre I would like to thank your business for the most excellent service. I ordered 2 feet for my sewing machine on line on Sunday evening, 17.02.19, I received a phone call reference my order on Monday morning, 18.02,19, about 9.30 - 10. I had ordered the wrong foot and your staff were checking my order; this saved a return on my part. The 2 feet arrived yesterday, 19.02.19, by 10.00 am !!! THANK YOU The young lady on the phone was most helpful. She wasn't sure on one point and got more information and phoned me back to double check. Please award your staff a big pat on the back. Yours gratefully Jenny Jay
Thank you for a very prop service I received my mail order on Tuesday , just has arranged by your staff member Debbie . Merry Christmas to you & All your Staff ❤
I bought my Husqvarna Designer Diamond just a short while ago and absolutely love it. I came up for a 1 day computer course and really enjoyed it. I have just purchased some software so more learning. I have often phoned Anna for advice and help and she is so patient and kind as are all the staff. I am coming up for 2 more courses soon and I thank you all for your kind support. Marilyn Hawkins
I've had quite a bit of contact with Coles over the last few months. Whether visiting the store to purchase my lovely Opal 690Q in April, or for my new owner's course in June, or phoning for enquiries or mail order purchases; I've received excellent service. The staff are lovely and helpful - I can't praise them enough. It's well worth making a special trip to Nottingham. I wouldn't hesitate to recommend them.
Excellent customer service and care. Good old fashioned values in modern day retailing. Cannot recommend highly enough. Superb!
I am not a sewing machine owner but contacted Coles about a friend who had purchased a Husqvarna overlocker in May 2016 from a different supplier. This supplier had prevaricated about a repair, including having the machine for two months in 2017 and returning it unrepaired and in an even worse state. They then suggested that the machine should be sent to Poland. From the moment I contacted them Coles could not have been more helpful, and having heard the story arranged for the machine to be collected and repaired under warranty. It was returned fully working very quickly. These are good people to deal with and I highly recommend them. Phillip
Recently attended a free software course - so glad I made the long journey as course very professional, informative and worthwhile. Wonderful fabrics too. My first visit to Nottingham and Coles but hope it's not my last visit. Thank you Anna and staff for a lovely couple of days. Lesley Robson
My old Toyota sewing machine has just come back from a service and spruce-up from Coles. It's now running beautifully again and I'm delighted to be able to keep the old girl going for a bit longer! As I live out in Newark, it's great to discover Coles offers a pick-up and return service, and the service itself only took a week - fantastic custome service all round. If only I lived closer I would be a regular visitor to the shop. As it is, I'll pop in when next in Nottingham and meanwhile will keep an eye on future workshops you run - might just treat myself to one in the near future. Thanks very much for a pleasant and efficient service! Sandra Reed
Just a quick thank you to you Rose and Neil for the most amazing customer service. Having bought a second hand Diamond Royal from Coles we found some problems with my embroidery unit update and by the time I finished the course everything had been sorted by your kind engineers. Where do you find a service like that nowadays . Fantastic